Permitted Payments

Tenant(s) Requirements

The tenancy is subject to contract and satisfactory references. This is undertaken through our partnership with Goodlord.

  • Holding Deposit: Equivalent to one week’s rent. This is to reserve a property. Please Note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right to Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).
  • Security Deposit: Equivalent to Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.
  • Unpaid Rent: Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.
  • Lost Key(s) or other Security Device(s):Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).
  • Variation of Contract (Tenant’s Request): £50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.
  • Change of Sharer (Tenant’s Request): £50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.
  • Early Termination(Tenants Request): Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy

All payments must be cleared through our bank before occupancy. We request a faster payment transfer. We regret that we cannot accept cheques, credit or debit cards.

References are subject to the Landlord’s approval before a commencement date can be confirmed.

We are legally required to establish all tenants’ right of residence in the U.K. We will request sight of original identity documents and retain copies on our files.

You will need to visit the office on the commencement date to conduct the formalities and receive the keys. You will be asked to sign an inventory and it is in your interests to ensure that it is accurate and reflects the quality and quantity of the contents. No discrepancies can be entertained after seven days from the commencement date. We inform all services (except BT) and the local Council of your occupation and submit meter readings. Please ensure that you agree these.

Where we are instructed by the Landlord to manage a property we carry out periodic inspections, the first one being at 3 months then normally every six months. We will contact you to arrange a mutually convenient time.


Two months before the end of a tenancy the Landlord can issue a Notice Requiring Possession or can offer to renew. Should you not wish to renew we ask you for at least one month’s notice before the expiry date to enable us to re-let the property. This must fall in line with your rental/tenancy date.

The tenancy agreement does not allow animals or domestic pets without the Landlord’s specific consent, and extra rent may be applied if a pet is agreeable.

At the end of the tenancy the tenant must ensure that all the obligations set out in the tenancy agreement are fulfilled and the property is left in the condition found on taking occupation. This includes thorough cleaning and returning all inventory items to their original positions to facilitate the final check.  We will send you a checkout letter prior to your moving out date.

Your deposit CANNOT be used as the last month’s rent.  Your deposit will be transferred to the custodial tenancy deposit scheme administered by The Deposit Protection Service. Alternatively your Landlord may have their own protection arrangements. In either case you will be provided with a protection certificate.

After an inventory check and final inspection, The Deposit Protection Service will be instructed to return the deposit, subject to no missing items or damage to the property or its contents (excluding fair wear and tear). This can take several days to reach you. Therefore please do not rely on the deposit for immediate use to fund a follow-on tenancy.

Please be aware that by signing a tenancy agreement you will be entering a legally binding contract that commits you to paying rent for the entire term agreed. A specimen copy is available on request. The Landlord has no obligation to allow you to break the contract by leaving early but may agree if the following conditions are met:

  • You continue to pay the rent, council tax, and utilities until a new tenant is able to take occupation.
  • You agree to pay the Landlord’s re-letting fee or a reasonable proportion thereof based on the unexpired period of your tenancy. We will advise the amount.